Privacy Policy

How to Contact Eye Candy Optical?

Eye Candy Optical, LLC.

30311 Detroit Road

Westlake, OH 44145

(440) 250-9191 Telephone

(440 250-9227 Fax

info@eye-candy-optical.com

 

What kind of information do you know about me?

The information we collect depends on what you do when you visit our site. Please note that we do not collect personal information about you when you visit our site unless you choose to provide such information to us.

In addition, for each visitor to our site, we automatically gather certain information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We collect and store this information on an individual basis and in aggregate, or combined, form. We also collect both user-specific and aggregate information on what pages visitors’ access or visit. We do not automatically collect e-mail addresses or user personally-identifying information.  

 

How do We use the information I provide?

We use the information we collect to analyze trends, to administer the site, to track users' movements around the site. We also use this information to improve the quality of our website and thus improve the experience for visitors.  We do not rent or sell such information to any third parties.  

We use one or more third-party tracking services to track non-personally-identifying information about visitors to our site in the aggregate. These third-party services may use Java Script, pixels, transparent GIF files, and other means to enable us to learn which advertisements bring users to our website. Any information we track in this manner is anonymous, limited to usage and volume statistics, and is used to provide insight into the effectiveness of our online marketing initiatives and strategies. The e-mails that are provided by our subscribers may be used to: notify consumers about updates to our Web site, or only by us to contact consumers for marketing and promotional purposes. The information we collect from subscribers or visitors to our web site is NOT shared with other organizations for any purpose whatsoever.  

 

How do I unsubscribe from Eye Candy Optical's promotional and marketing emails?

If you do not want to receive e-mails or other sales communication from us in the future, please let us know by either sending an e-mail or replying to info@eye-candy-optical.com with a Subject Line "Unsubscribe" or writing to us at the above address. You may also remove yourself from the Eye Candy Optical email list by following the removal instructions located at the bottom of each commercial email sent by us. Opting out of any of these emails will not stop operational or transactional messages such as eyewear prescription information requests, password-resets or account related information from the brand or line of business in question. The last thing we would ever want is to hassle our current or potential customers. If you supply us with your physical mailing address, you will only receive the information for which you provided us your address. When customers supply us with their telephone numbers in the store, on order or eye exam booking forms, they will only receive telephone contact from us regarding any problems with orders they have placed in store or online.  Please know it may take us about 14 to 30 days to completely remove you from all of our mailing lists.

 

What about my personal health information?

We are required by applicable federal and state law to maintain the privacy of your health information. Please see our HIPAA Privacy Statement for information on our privacy practices, our legal duties, and your rights concerning your health information. Any health information we collect from you on this site will be handled in accordance with the terms of our HIPAA Privacy Statement.  

What if I don’t want any sales correspondence or special offers from Eye Candy Optical?

 

What if you have my information wrong?

We try our absolute best to maintain immaculate customer records but we are not perfect. In the event we have an error in your personal information (say a misspelling), please let us know by sending the correction to info@eye-candy-optical.com and we will do our best to correct any errors or discrepancies ASAP.

 

Is my personal information safe with you?

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, and to guard that information against loss, misuse or alteration.  

Please note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we use commercially-reasonable means to protect your personal information, we cannot guarantee its absolute security.

 

What are my Information Rights?

Upon request we will provide customers and site visitors with copies of all information that we maintain about them, including transaction information (e.g., dates on which customers made purchases, amounts and types of purchases), communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), and contact information (e.g., name, address, phone number if they were provided). Consumers can review this information, or have it corrected, by writing to us at the above mailing address or e-mail address.
 

 

Is your Privacy Policy set in stone and New Uses of Information?

While we do our best to protect your privacy, sometimes changes happen due to technology or other outside circumstances. This means if we have to made adjustments in our policy we will revise it accordingly.  What if I still have questions?  If you still have additional concerns, please feel free to call or e-mail us. We will answer you ASAP.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by either sending an e-mail to info@eye-candy-optical.com or writing to us at the above address.

 

What if I still have questions?

If you still have additional concerns, please feel free to call (440) 250-9191 or e-mail us at info@eye-candy-optical.com We will answer you as soon as possible. Finally, if you feel that this site is not following its stated information policy, please contact us at the above addresses.